Out of the many literal tons of hair donated every year at the temple, only the highest quality hair is hand-picked for Perfect Locks products. We designed our triple-point inspection process to ensure our customers get the best possible version of our hair.
So you can be the best version of yourself. So do we! When placing your order, be as specific as possible. We hand-pick each and every order. Tell us what you're looking for! Perfect Locks takes pride in on our customer service and high rate of customer satisfaction.
We thoroughly inspect all hair before shipment before leaving our factory in India, and double checked before sent to you in order to ensure consistency and quality.
If for some reason you are not satisfied with your order or purchase, we do offer the flexibility of a full refund, not including applicable shipping costs. Very Important: Very Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, color, texture, and quality are as desired. We encourage you thoroughly inspect and examine the hair without cutting the zip ties or opening the bundles to ensure satisfaction with the product.
We also recommend combing through the hair with a loop brush, as well as shampooing and conditioning the hair with high quality, professional grade sulfate free hair care products while the hair secured in the zip ties. Treating the hair with quality products is essential prior to and after installation.
Get a second opinion from your stylist if you are unsure or have doubts. Once the hair is used we are limited on what we can do to help you if a problem arises.
If you would like to return your product, you must submit a RMA Return Merchandise Authorization request within 14 days of receipt of merchandise, login to your account and click here to request an RMA number. Requests must be made within 14 days of receipt of your order. We only accept returns on hair products that have not been installed, colored, cut, or altered in any way.
Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided. The hair must remain in the bundle and not be untied at the top. The hair must be in its original packaging and tagged.
Returned packages must include a copy of the original invoice. Merchandise must be physically received before a return can be granted. Please allow 72 upon receipt. The product must be sent back at your expense. Please do not send unauthorized returns. Merchandise sent to us without an RMA cannot be tracked and may be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address. Exchanges We do offer exchanges if the returned product meets our requirements:.
Exchange requests must be made within 14 days of receipt of your order. We will not accept exchanges of products that have been altered or used in any way.
This includes hair that has been cut, processed, colored, or untied at the top of the bundle. Shipping and Handling costs will be at the customer's expense. We offer one exchange per original order. You must send the product back before we can process the exchange. Refunds and Exchanges must have an RMA created within 14 days of the original order. Refunds or Exchanges will not be permitted after 14 days. Please allow 2 business days for your return to be processed.
In the rare occurrence of a problem with a product that cannot be resolved through routine maintenance, we want to take every effort to resolve your situation. Refunds are not permitted, but we will take every effort to address any quality issues. You don't need to wash it as frequently as your own hair; just when you feel it needs it. Do not brush your Classy Sassy Hair when it's wet and be gentle when washing.
You can use a wide-tooth comb to brush it out or use your fingers. Try not sleep in or swim with your Classy Sassy Clips in Hair attached as it can cause tangling and damage. Once dry, style as desired. Usually you will get 1 - 3 tightenings before you need a new set. If you go to the gym often, swim a lot, or even use heated tools straighteners, curlers, hairdryers the lifespan of the hair extensions shortens. Remember - it is real hair.
So it takes damage like your own hair! This depends on the rate of growth of your natural hair, and the type of hair extension that is applied. Tightening can be needed as soon as 4 weeks, or in some cases up to 12 weeks after application. Make sure you follow the care guide to maintain them for your tightening service. Avoiding to follow care and tightening procedures can lead to damage of your natural hair. Send Cancel. What is it? Pro Tips. Wash and condition regularly like natural hair, taking special care to keep scalp moisturized.
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